Last updated: June 3, 2026

Personal data controller

The controller of the RiverRide.si website and the personal data obtained through the website is:

RiverRide
River Ride Lovrenc Potočnik s.p.

When processing personal data, we comply with the applicable legislation of the Republic of Slovenia and Regulation (EU) 2016/679 (GDPR).

What data we collect

When you visit the website or place an order, we may collect the following data:

  • first and last name,
  • delivery and billing address,
  • email address,
  • phone number,
  • information about orders and purchases,
  • IP address and website usage data,
  • data you voluntarily provide via contact forms.

Purpose of personal data processing

We use your personal data for:

  • processing and fulfilling orders,
  • product delivery,
  • communication regarding orders and complaints,
  • issuing invoices and fulfilling legal obligations,
  • responding to questions and inquiries,
  • improving the website user experience,
  • sending notifications and marketing content when you provide consent.

Legal basis for processing

We process personal data based on:

  • performance of a contract or order,
  • legal obligations,
  • the controller’s legitimate interest,
  • your consent, where required.

Data retention

We store personal data for as long as necessary for the purpose for which it was collected, or in accordance with legal requirements.

Data related to issued invoices is stored in accordance with tax and accounting legislation.

Sharing data with third parties

We may share your data with:

  • delivery services for delivery purposes,
  • payment service providers,
  • accounting services,
  • website hosting and maintenance providers,
  • government authorities when required by law.

We do not sell data to third parties.

Cookies

The website uses cookies to ensure proper functioning, analytics, and to improve the user experience.

On your first visit to the website, you can manage your cookie settings via the pop-up notification.

Your rights

In accordance with the GDPR, you have the right to:

  • access your personal data,
  • correction of inaccurate data,
  • erasure of data,
  • restriction of processing,
  • data portability,
  • object to processing,
  • withdrawal of consent.

You can send a request to the controller’s email address.

Data security

To protect personal data, we use appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of data.

Contact

For questions regarding personal data protection, you can contact us at:

Email: info@riverride.si

If you believe that your personal data is being processed in violation of applicable legislation, you can file a complaint with:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
www.ip-rs.si